Refund Policy

At Scent Addicts, customer satisfaction is our top priority. While we hope you love your experience with us, we understand that issues may arise. Below is our refund policy to ensure transparency and fairness:

Refund Eligibility

• Damaged or Defective Items: If your package arrives damaged, including broken bottles or spilled contents, please contact us within 7 days of delivery.
• Lost Packages: If your package is lost during transit, please reach out to us for resolution.
• Non-Returnable Items: Due to the nature of our products (samples), we do not accept returns or exchanges unless the item arrives damaged or defective.

How to Request a Refund

To request a refund, please email us at info@scentaddicts.com with the following details:

• Your order number
• A brief description of the issue
• Photos of the damaged item(s) and packaging (if applicable)

Refund Process

Once your refund request is received and approved, we will process your refund to the original payment method. Refunds typically take 5-7 business days to appear on your statement, depending on your bank or payment provider.

Important Notes

• Refunds are only issued for the value of the damaged item(s). Shipping costs are non-refundable unless the issue is directly related to shipping (e.g., broken bottles during transit).
• Refund requests made after 7 days of delivery may not be honored.
• We reserve the right to decline refund requests if sufficient proof of damage is not provided.

We’re committed to providing a positive experience and will always do our best to resolve any issues. Thank you for choosing Scent Addicts!